About CTS: Company Profile

About CTS: Company Profile

Learning about us at Complete Telecom Solutions (CTS) on the West Coast will show you how our company profile manages to enhance and sustain your effectiveness, through the use of cost-effective, cutting-edge, optimised telecommunication and security solutions. Since telecommunications and security technology are highly specialised areas for both Home and Industry, the discerning person needs to make an intelligent choice in choosing a partner.

CTS's value lies in its all-round support infrastructure – we will be with you every step of the way – from the conceptualisation to the realisation of your ultimate security, audiovisual, cabling or telecommunication solution.

• Our Mission: to provide expert advice and exceptional service, by taking the time to fully understand your unique needs before crafting a tailor-made solution.
• Our Values: Integrity in our hearts; Fairness in our dealings; Openness in our communication; Passion in our veins.
• Our Vision: to provide value to our clients, by way of world-class solutions and services to enhance homes and work places.
• Our Objectives: to lead the industry through service differentiation, best practises, highly trained technicians & industry-leading after-sales support.

The CTS Team

The man behind CTS is Calla Reynolds, who has built up an exceptional, highly skilled team of people over the years.

Calla grew up on a farm in the "Koue Bokkeveld". After school he obtained a Diploma in Electronic Engineering at the Cape Technikon. In 1995 he started working at Transnet in Saldanha where he remained for 15 years, after which he started CTS. In 2014 he completed his MDP (a mini-MBA) via UNISA.

Why partner with CTS?

• Over 2 decades of reliable, quality service
• Exceptional after sales service
• Long-term relationship with customers
• Service home owners, large corporates & parastatals
• Guaranteed products & workmanship
• Affordable out of contract rates
• Free consultations/quotations
• Choosing us is smart investment!

CTS Services

CTS offers a full range of services to ensure that we journey effectively with our clients:

• Consulting services: we go through an in-depth consultation process to allow us to assess, plan, design and tailor-make the optimal solution for your unique needs. We can advise you on options and best practices, and help find cost-effective technology capability to meet your business objectives. Our technical consultants are qualified technology specialists and have many years of experience. A well-defined scope of work is produced that clearly maps out what will be implemented when, we provide a bill of materials, wiring schematics and electrical drawings where appropriate. This allows clarity in our communication with the client and contracting partners.
• Deployment services: expert advice and exceptional service bracket the professional deployment of any solution. Our highly qualified, experienced implementation teams ensure a positive user experience via on-site installation and supervision for all our projects. We assemble and connect all product components with precision before the lead technician checks all equipment and runs functional tests.
• Project management: the multi-disciplinary deployment of high-tech systems is made hassle-free through expert project management and co-ordination. We ensure that the solution meets your building, safety, efficiency and aesthetic requirements, our expert project managers engage with your architects, contractors, design consultants, spatial planners and interior decorators right from project initiation and conceptualisation, through the installation and implementation phase, to the training and handover phase. We deliver the project on time and on budget.
• Managed services & SLA's: we help our customers maximise the return on their investment by taking care of ongoing monitoring, maintenance and upgrading on the client's behalf. After-sales support is critical and we offer 3 different SLA (Service Level Agreement) packages based on value-added services and response times to suit your specific requirements and budget. Given the significant investment you make in professional high-end solutions, it needs to be matched by our own investment in the manpower and tools necessary to support our SLA's, to ensure our dedicated SLA maintenance teams are geared to deliver on our promises and maintain your investment. Our SLA offerings include:
  
  • Guaranteed response times
  • Fault-finding, diagnostics & emergency repairs
  • Hot swap / loan equipment
  • After-hours standby support
  • Preventative maintenance
  • Equipment repair / replacement
  • Software updates
  • Full-time on-site technicians
  • Operational support during critical shut-downs/change-overs
  • Technical skills transfer & hands-on training
  • Reporting
• System maintenance: we offer full service maintenance solutions across all of our product offerings, where we implement a mutually agreed upon preventative service plan and offer service on a call-out basis within promised SLA's for your peace of mind.
• System integrations: we offer tight and efficient integration of multiple risk management systems to allow our clients to view and control multi-platform solutions via a single control platform, minimising complexity and maximising site efficiency. Integrated building management (CCTV, Access Control, Energy Efficiency Management and Radio Communication) must be carefully managed to ensure the safety of employees, maximum return on investment and improved operator responsiveness. We help you link multiple systems over multiple sites via an easy to use web interface.
• Equipment rental: an extensive range of CCTV, Audiovisual & video-conferencing and 2-Way Radios is available to rent on an ad hoc, short term or long term basis.