Managed services

CTS offer a range of world class managed service offerings perfectly suited to helping our customers maximise the return on their investment in communication technology solutions. 

Below is some information on these services. If you want to hear what we have to offer from a consultant, contact us and we will visit you at your premises to discuss our solutions and your requirements.

Service Level Agreements

CTS understands that after-sales support is critical to your experience. We have therefore designed three different SLA packages based on value-added services and response times to suit your specific requirements and budget.

CTS acknowledges the significant investment you make when purchasing a video, Voice or Data communication solution. This is reflected in our own investment in the manpower and tools necessary to support our SLA’s, ensuring we always deliver on our promises. By employing dedicated SLA maintenance teams we are confident that we are always geared to support and maintain your investment.

Our SLA offerings include:

  • Guaranteed response times
  • Hot swap / loan equipment
  • After Hour Standby support
  • Preventative maintenance
  • Reporting
  • Software updates
  • Equipment repair / replacement
  • Technical skills transfer

Call us for a discussion on what we can offer and let us help you take the stress out of managing your infrastructure.

CTS Standby No: 071 136 4957

 

 

On-Site Technicians

We can provide full-time, on-site technicians who will not only assist your company to function at optimal efficiency, but also significantly control costs associated with support services. This resource can be utilised to assist with issues such as fault-finding, Emergency repairs, diagnostics, reporting, standby support and operation of equipment during critical operations.

Drawing from our extensive pool of technology resources we are able to ensure that your support requirements are always met. The typical challenges you may incur with employing staff directly are taken care of by partnering with CTS, knowing that we will always do what we do best: deliver Exceptional Service.

Training

To enhance the effectiveness of your organisation’s telecommunication and security solutions, CTS offers customised training by our technical staff. Training on the correct and efficient use of the technology is empowering to your staff and adds instant value to your business. Our practical, hands-on training approach benefits new and existing users, as all participants will enhance their technical abilities.

Equipment Rental

We have an extensive range of audio visual and video conferencing equipment which is available to rent on an ad hoc basis.

Our products include:

  • Portable PA / Audio systems
  • Projection screens
  • Data projectors
  • Flat panel displays
  • Video Conferencing Codecs
  • Two way radios
  • Emergency CCTV systems